| |
| A1 |
 |
| This unit is mainly about making sure you have the
personal resources (particularly knowledge,
understanding, skills and time) to undertake your work
role and reviewing your performance against agreed
objectives. It also covers identifying and undertaking
activities to develop your knowledge, skills and
understanding where gaps have been identified. |
|
| Date Added: |
11/04/2007 |
 |
|
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| A2 |
|
| This unit is about managing your personal resources
(particularly knowledge, understanding, skills, experience
and time) and your professional development in order
to achieve your work objectives and your career and
personal goals. |
|
| Date Added: |
11/04/2007 |
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| A3 |
|
| This unit is about developing your personal networks to
support both your current and future work.
Your personal networks may include people in your own
organisation, people you meet from other organisations
and people you are in contact with over the phone or the
internet. |
|
| Date Added: |
11/04/2007 |
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| B1 |
|
| Every organisation should have an overall strategic
business plan and each identified area of responsibility
should also have an operational plan that will contribute
to achieving the objectives set out in the strategic
business plan.
The ‘area of responsibility’ may be, for example, a branch
or department or functional area or an operating site
within an organisation. |
|
| Date Added: |
11/04/2007 |
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| B2 |
|
| This unit is about making sure you have a clear and
up-to-date picture of the environment in which your
organisation operates and can produce information
which could be used for planning and operational
purposes. |
|
| Date Added: |
11/04/2007 |
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| B3 |
|
| This unit is about providing your organisation with a
clear sense of direction and long-term plans that will
help it move in that direction.
Managers and leaders need to focus on the future and
provide a clear vision of where the organisation is going
and the route it is going to follow to get there. |
|
| Date Added: |
11/04/2007 |
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| B4 |
|
| Once a strategic business plan has been developed
and agreed, it needs to be put into action. This means:
‘selling’ the plan to the managers and other staff involved
in putting it into practice; having agreed standards for
measuring success; carefully monitoring the
implementation of the plan and making adjustments
along the way, a process that may need a lot of
flexibility and openness to change. |
|
| Date Added: |
11/04/2007 |
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|
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|
| B5 |
|
| This unit is about providing direction to the members
of your team and motivating and supporting them to
achieve the objectives of the team and their personal
work objectives. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| B6 |
|
| The unit is about providing direction to people in a clearly
and formally defined area or part of an organisation and
motivating and supporting them to achieve the vision
and objectives for the area. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| B7 |
|
| This unit is about providing direction to people in the
organisation and enabling, inspiring, motivating and
supporting them to achieve what the organisation has
set out to do. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| B8 |
|
| Organisations must show that they act responsibly in
relation to their staff, customers, investors and the
communities in which they work. All types of
organisations must obey the law in key areas such as
health and safety, employment, finance and company
law. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| B9 |
|
| Every organisation, whatever its size or history, has a
culture (simply defined as ‘the way we do things around
here’). The culture of an organisation is based on
assumptions and values about business, working life
and relationships. These values influence the way people
behave towards each other and customers, and how they
relate to their work. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| B10 |
|
| This unit is about taking the lead in establishing and
operating an effective risk management process across
your organisation. This involves systematically
identifying, evaluating and prioritising potential risks
and communicating information to enable appropriate
decisions and actions to be taken. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| B11 |
|
| This unit is about actively promoting equality of
opportunity and diversity in your area of responsibility.
It is intended to go beyond compliance with equality
legislation and move towards a situation where there is
awareness in your area of and active commitment to the
need to ensure equality of opportunity and the benefits
of diversity. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| B12 |
|
| This unit is about taking a lead in actively promoting
equality of opportunity and diversity in your organisation.
There are a multitude of organisational benefits from
doing this ranging from releasing the full potential of
the workforce to being seen by customers, suppliers,
potential employees and the wider community as a fair,
forward looking and ethical employer. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| C1 |
|
| This unit is about encouraging and supporting the
identification and practical implementation of ideas. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| C2 |
|
| This unit is about encouraging and supporting the
identification and practical implementation of ideas in
your area of responsibility. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| C3 |
|
| This unit is about encouraging and supporting the
identification and practical implementation of ideas
across your organisation. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| C4 |
|
| ‘Change’, in it various forms, is happening more often
within organisations. The driving force for change may
be external or internal to the organisation or a mixture
of both. It may be a reaction to events or an attempt to
improve the organisation for the future. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| C5 |
|
| This unit is about the planning that is needed to make
a specific change or put into practice a programme of
change. It involves developing a strategy to make the
change that is needed, taking note of barriers, risks
and the need to put appropriate monitoring and
communication systems in place. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| C6 |
|
| This unit is about putting into practice the strategy and
associated plans for a specific change or programme
of change. This involves putting in place the necessary
resources and supporting systems, including monitoring
and communications, to turn the ‘vision’ into a practical
reality. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| D1 |
|
| This unit is about developing working relationships with
colleagues, within your own organisation and within other
organisations, that are productive in terms of supporting
and delivering your work and that of the overall
organisation. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| D2 |
|
| This unit is about developing productive working
relationships with colleagues, within your own organisation
and within other organisations with which your
organisation works, and with identified stakeholders. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| D3 |
|
| This unit is mainly about recruiting and selecting people
to undertake identified activities or work-roles within
your area of responsibility. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| D4 |
|
| This unit is about taking a lead in identifying the workforce
requirements of your organisation and how these will be
satisfied. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| D6 |
|
| This unit is about ensuring that the work required in your
area of responsibility is effectively planned and fairly
allocated to individuals and/or teams. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| D7 |
|
| This unit is about supporting colleagues in identifying
their learning needs and helping to provide opportunities
to address these needs. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| E1 |
|
| This unit is about having ownership of and being
responsible for a budget for a defined area or activity
of work. It initially involves preparing, submitting and
agreeing a budget for a set operating period. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| E2 |
|
| This unit is about managing finance in order to achieve
the stated objectives for your area of responsibility.
It involves developing and agreeing a master budget for
your area and using this to monitor, evaluate and control
performance and take action to deal with identified
variances. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| E3 |
|
| This unit is about identifying the need for and obtaining
additional finance to fund the organisation’s proposed
activities. The organisation may already be generating
some surplus income through the ongoing supply of
its products and/or services. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| E4 |
|
| This unit is about your role in making sure that the
organisation gets the technology it needs and uses it in
the best way possible. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| E5 |
|
| Fundamental to this unit is an understanding of the terms
“hazard” and “risk”. They have been defined overleaf and
it is VERY IMPORTANT that they are understood before
undertaking the unit. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| E6 |
|
| This unit is concerned with managing the overall health
and safety process in your area of responsibility. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| E7 |
|
| This unit is concerned with leading the overall approach
to health and safety in your organisation. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| F1 |
|
| This unit is about managing a project for which you have
been given responsibility. This involves developing and
agreeing a plan for the project and monitoring and
controlling implementation of and changes to the plan. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| F2 |
|
| This unit is about managing a specific programme of
different projects which are independent but still depend
on each other. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| F3 |
|
| This unit is about managing business processes to
make sure the organisation delivers outputs that meet
customers’ needs and stakeholders’ needs, and
organisational and legal requirements. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| F4 |
|
| This unit is about developing a framework which describes
your organisation's customers and how your organisation
intends to market its products or services (or both). |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| F5 |
|
| The delivery of excellent customer service involves
meeting and exceeding customer expectations. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| F6 |
|
| Your job involves delivering and organising excellent
customer service. However good the service provided,
some of your customers will experience problems and
you will spot and solve other problems before your
customers even know about them. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| F7 |
|
| If you have chosen this unit your organisation should be
encouraging you to get involved with making changes to
improve customer service. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| F8 |
|
| When you are working with your customers you are not
working alone. Behind or alongside you there are others
involved in the process who impact on how well you can
deliver your products or services. These individuals may
be from within your organisation or from the outside. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| F9 |
|
| This unit is about making sure that relevant and reliable
information about the organisation’s market and
customers is constantly available and shared. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| F10 |
|
| This unit is about ensuring that your organisation
puts customers first. The organisation’s vision, values,
processes and systems, for example, should all be clearly
driven by and geared to satisfying customer needs. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| F11 |
|
| This unit covers a broad range of general, operational
management responsibilities, all aimed at satisfying
customers with the processes, products and or services
being delivered. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| F12 |
|
| This unit is about overseeing the continuous improvement
of the overall performance of the organisation. The
emphasis is very much on identifying and implementing
changes which will add value in the eyes of customers
and other key stakeholders. |
|
| Date Added: |
11/04/2007 |
|
|
|
|
| NVQ Management L4 matrix part 1&2 |
|
|
|
| Date Added: |
01/06/2010 |
|
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