Username:  Password: 
  New Advice & Guidance Level 3 Employer
  Advice and Guidance Level 2 Employer
  New Advice & Guidance - NVQ 2
  New Advice & Guidance NVQ 4-employer
 
Advice and Guidance Level 2 Employer
 
Category: Advice & Guidance
Duration: No time scale, though most programmes are completed in less than 12 months. Individual units may be accumulated up to 3 years for the full NVQ.
Aimed at:
The Level 2 Advice and Guidance NVQ award is primarily for people who work in an administrative or customer service role, but are aiming to become practitioners in advice and guidance
What does the Advice & Guidance NVQ offer your organisation?
This award is designed to improve organisational performance through its strong focus on the individual's job role. Development of the individual comes from highly practical programmes that can generate significant payback for the sponsor from cost savings and quality improvements. Taking advantage of flexible programme design can reduce time away from the workplace. We can combine resource-based learning with taught workshops. Existing internal short training sessions may also be suitable for incorporating into the programme structure.
Prerequisites:
How will you as an employer be involved?
Many employers who sponsor candidates enjoy the benefits from improved business performance.
 
Course Description
What does the Advice & Guidance NVQ cover?

The core units are:
• Support clients to make use of the Advice and Guidance service
• Interact with clients using a range of media
• Develop personal performance through delivering customer service
 
Course Contents
Candidates must also complete three from the following units:
• Enable advice and guidance clients to access referral opportunities
• Provide and maintain information materials for use in the service
• Support customer service improvements
• Promote additional services or products to customers
Process customer service information
Outcomes
Where do I go from here?
To get your staff launched on the Advice & Guidance NVQ simply contact the Learning Curve on 0151 203 0205 today!

 
    © 2010 The Learning Curve
 11 September 2010