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Advice & Guidance

New Advice & Guidance Level 3 Employer

Advice and Guidance Level 2 Employer

New Advice & Guidance - NVQ 2

New Advice & Guidance NVQ 4-employer

WOMEN INTO MANAGEMENT

Learning & Development

New Advice & Guidance - NVQ 2

Category:

Advice & Guidance

Duration:

No time scale, though most programmes are completed in under 12 months. Individual units may be accumulated up to 3 years for the full NVQ.

Aimed at:

The NVQ Level 2 Advice and Guidance award is primarily for people who work in an administrative or customer service role, but are aiming to become practitioners in advice and guidance.

Course Description

What does the Advice & Guidance NVQ cover?

The core units are:
Support clients to make use of the Advice and Guidance service
Interact with clients using a range of media
Develop personal performance through delivering customer service

	Candidates must also complete three from the following units:
	Enable advice and guidance clients to access referral opportunities
	Provide and maintain information materials for use in the service
	Support customer service improvements
	Promote additional services or products to customers
	Process customer service information

Outcomes

This award offers you a non-academic style of learning with a strong focus on your individual job role. This style of learning is excellent for furthering your future employment opportunities as you gain a recognised qualification, which is linked to formal academic qualifications alongside building your practical experience. This pathway to learning is inclusive to all, including those with disabilities or difficulties, which cause a barrier to traditional learning styles.

Will my employer be involved?
Hopefully yes! Many employers sponsor candidates and enjoy the benefits from improved work performance.

6 September 2010